Remote Technical Specialist
2 weeks ago
We're seeking skilled and customer-focused technical support representatives to provide technical assistance and troubleshooting support for a variety of clients across industries.
- Respond to inbound technical support requests via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work from home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
At our company, you'll enjoy a range of benefits, including:
- HMO coverage and dental assistance
- Career growth and learning opportunities
- Allowances for rice, clothing, laundry and meals
- Performance and loyalty bonuses
- Employee shuttle services
- Company retreats and off-site events
This role operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
Conditions of Employment- All locations
- Must be authorized to work in the country where the job is based
Subject to program and location of the position
- Must be willing to submit up to a background investigation
- Must be willing to submit to drug screening
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