Dedicated Customer Experience Specialist

2 weeks ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerService Full time ₱100,000 - ₱150,000
Customer Service Representative Job Summary

This is a dynamic and challenging role that involves delivering exceptional support to our clients. The ideal candidate will be friendly, patient, and solution-oriented.

We're seeking a highly motivated individual who can effectively handle customer inquiries and provide accurate information about products and services.

Key Responsibilities Include:

  • Answering incoming calls and responding to customer inquiries.
  • Providing accurate information about products and services.
  • Resolving customer complaints and issues efficiently.
  • Documenting all interactions in the CRM system.
  • FOLLOWING UP WITH CUSTOMERS TO ENSURE SATISFACTION.
  • Collaborating with team members to improve service delivery.
Candidate Qualifications

The Ideal candidates for this position should possess the following qualities:

  • Must be 18 years or older.
  • High school diploma or GED required.
  • Fluent in English and Spanish.
  • Excellent communication and interpersonal skills.
  • Ability to handle high call volumes and multitask.
  • Strong attention to detail and organizational skills.
  • Previous customer service experience is preferred.
Working Conditions

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

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