Dedicated Customer Support Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerService Full time $16,000 - $32,000

We are seeking a skilled and dedicated Customer Service Professional to join our team. This individual will serve as the primary point of contact for customers, providing exceptional service and support.

Job Description:

The successful candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a positive experience for all interactions. This includes scheduling appointments, coordinating with dispatch teams, and inputting customer details into CRM and scheduling platforms.

Key Responsibilities:

  • Manage inbound calls, emails, and chat support with professionalism and urgency

  • Book service appointments accurately and efficiently while coordinating with dispatch teams

  • Input customer details and service notes into CRM and scheduling platforms

  • Provide clear information regarding services, pricing, and expectations

  • Follow up on scheduled services and pending customer issues

  • Identify when to escalate issues to supervisors or technical teams

  • Maintain a strong focus on customer satisfaction, clarity, and responsiveness

Requirements:

  • Fluent English communication—both spoken and written—with a professional, confident tone

  • Minimum 1 year of customer service, call center, or support experience (remote work preferred)

  • Strong background in the construction, home services, or skilled trades industries is required

  • Comfortable working with tech tools (CRMs, VoIP, scheduling systems)

  • Fast learner with strong attention to detail and excellent time management

  • Reliable internet and a quiet home office setup

  • Self-starter mindset with a focus on solutions and customer experience

What We Offer:

  • Competitive pay: $5–$8 USD/hour (rate depends on experience and client placement)

  • Full-time schedule: 40 hours per week

  • Opportunities for overtime and client-specific perks

  • Access to consistent work, professional development, and long-term contracts

  • Collaborative, supportive team culture with real growth potential

We value diversity and inclusion in the workplace and welcome applicants from all backgrounds.

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