Renewable Energy Technical Support Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeTechnical Full time $70,000 - $100,000
Job Description

As a customer technical support specialist, you will be responsible for resolving technical challenges involving multiple platform issues, data flows, networking, communication failures, and KPI calculations for customer assets. You will receive incoming technical support calls from customers, assess and prioritize cases based on urgency, impact, and customer Service Level Agreements (SLA).

Your primary goal is to provide expert technical support for PowerFactors SaaS Solutions used in renewable energy applications, particularly for solar, wind, storage, and hybrid sites. This involves troubleshooting, diagnosing, and resolving technical issues related to SCADA system operations, data collection, and control processes.

As an escalation subject matter expert, you will work closely with internal teams, including engineering, product development, to resolve more complex issues. Additionally, you will participate in weekly on-call rotation to ensure timely resolution of escalated issues and minimize the impact on customers.

Required Skills and Qualifications
  • Bachelor's degree in engineering (Renewable /Communication/Data Engineering preferred)
  • Minimum of 3 years of experience in a technical support role. Renewable industry or operations & maintenance (O&M) preferred
  • Knowledge of CRM / Ticketing system as well as ticketing workflows
  • Database knowledge, SQL, relational databases
  • Cloud computing, AWS, Azure
  • Computer networking expertise, Linux, networked devices, communication protocols
Benefits

We offer a dynamic work environment where you can grow professionally and make a positive impact. Every day, your work will contribute to advancing clean energy solutions and supporting global sustainability initiatives. Our culture is committed, conscientious, and collaborative, with many opportunities for professional growth.

Competencies and Qualifications
  • Software proficiency, CRM platforms, Technical Support ticketing workflows
  • Troubleshooting, research skills, follow procedures, use relevant tools
  • Communication, empathy, time management, prioritization, adaptability, team player

This is a great opportunity to join our agile software development company and contribute to making the world a better place. We are passionate about making a positive impact and seek fierce and humble people to help us achieve our ambitious plan.

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