Global Technical Support Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeTechnical Full time ₱800,000 - ₱1,100,000
Technical Support Specialist

We are seeking an experienced Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support to our customers globally, ensuring smooth operations and timely resolution of both critical and low-priority requests.

You will work closely with the MIS Support team to manage escalations from Tier 1 Support, assist the Incident Management team during urgent incidents, and proactively monitor alerts to prevent disruptions.

Your key responsibilities will include:

  • Responding to and resolving escalated technical issues from Tier 1 Support.
  • Assisting with critical incidents escalated from Incident Management.
  • Helping customers with configuration issues and questions.
  • Maintaining monitoring and alerting to prevent disruptions.
  • Collaborating with other support teams and developers to resolve complex challenges.
  • Supporting Tier 1 Support with training, runbooks, and mentoring.
  • Creating documentation and runbooks by identifying solutions for repetitive issues.
  • Staying up-to-date on the latest technology trends and advancements.

To succeed in this role, you will need:

  • A Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience working in a production/application support role.
  • Strong knowledge of hardware, software, and network systems.
  • Familiarity with querying languages like SQL, JQL, and LookML.
  • Experience working with tools like New Relic, Sumologic, Jira, and Gitlab.
  • Automation experience using scripting tools like Postman, VS Code, etc.
  • Experience resolving complex technical issues.
  • Able to read error messages and stack traces.
  • Knowledge of cloud-based services like AWS.
  • Experience with RESTful JSON services is a plus.
  • Excellent communication and interpersonal skills.
  • Fluent in English.
  • Able to work well in a fast-paced environment.
  • Customer-centric mindset.

This is a great opportunity to join a dynamic team and contribute to our success. If you are passionate about delivering excellent customer service and have a strong technical background, we encourage you to apply.

  • Global Technical Support Specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeTechnical Full time ₱300,000 - ₱500,000

    Job DescriptionA global technical service desk is seeking a skilled and experienced professional to provide top-notch IT support and assistance.The successful candidate will be responsible for troubleshooting, diagnosing, and resolving complex IT issues involving multiple systems. They will also need to log tickets in near real-time, maintain high CSAT...

  • Technical Support Specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeTechnical Full time ₱32,000 - ₱48,000

    Technical Support SpecialistAt MCI, we are looking for skilled individuals to join our team as Technical Support Specialists. This is a fantastic opportunity to work from home and provide technical assistance and troubleshooting support to clients across various industries.About the RoleYou will respond to technical inquiries, diagnose and troubleshoot...

  • Remote Technical Support Specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeTechnical Full time $60,000 - $90,000

    Job OpportunityWe are seeking a skilled and customer-focused Technical Support Specialist to join our global support team.This is a remote, full-time opportunity where you'll work on challenging technical issues and collaborate with world-class teams across Product, Engineering, and QA.Key ResponsibilitiesProvide advanced (L2/L3) support for global customers...

  • Global Technical Support Team Leader

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeLeadership Full time ₱1,200,000 - ₱1,500,000

    Job SummaryThis is a key leadership position responsible for overseeing the daily operations and growth of a global technical support team. The successful candidate will lead a high-performing team of technical support engineers across time zones, driving continuous improvement in our operations and service delivery.Key ResponsibilitiesLead and grow a team...

  • IT Technical Support Specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeTechnical Full time ₱2,400,000 - ₱3,400,000

    Job DescriptionWe are seeking a skilled IT Technical Support Specialist to join our global IT team. The ideal candidate will be responsible for providing timely and effective technical support to employees, managing IT operations, and contributing to enterprise system improvements.This role will bridge the US and APAC time zones, requiring flexibility and...

  • Multilingual Technical Support Specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeMandarin Full time $80,000 - $120,000

    Job OverviewMandarin technology support specialists collaborate with a global team to handle client and internal partner inquiries across multiple products and lines of business. As a key member, you will provide 24/7 technical support for transaction initiation and reporting.Key Responsibilities:Manage and resolve inquiries via phone, email, and internal...

  • Technical Support Specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeTechnical Full time ₱500,000 - ₱700,000

    Job Title: Technical Support SpecialistOur company is seeking a highly skilled and experienced Technical Support Specialist to join our team. The ideal candidate will have a strong background in computer systems, software applications, and technical support."],

  • Technical Support Specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,500,000

    We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have a strong background in SQL databases and be proficient in T-SQL codes, stored procedures, views, functions, and triggers.Key Responsibilities:Reporting to the Support Manager, you will work independently and as part of the support team, undertaking a range...

  • Technical Support Specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeSpecialist Part time $7,200 - $7,800

    Technical Support Specialist Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to work independently in a remote setup.Manage and maintain Microsoft 365 Admin Portals (users, licenses, security...

  • Technical Support Professional

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeSupport Full time $100,000 - $150,000

    Job OpportunityAre you passionate about delivering exceptional support experiences to global communities? We are seeking a skilled Technical Support Specialist to join our team.About the RoleWe seek experienced professionals who will complement our diverse and talented technical support crew. You will explore emerging technologies in the high-demand...