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Customer Service Officer
1 week ago
The Citigroup Business Process Solutions Pte. Ltd. is a leading provider of customer service solutions to financial institutions. As a Customer Service Officer, you will play a crucial role in delivering exceptional customer experiences to our global clients.
The Customer Solutions Officer role involves handling customer service-related concerns, including general inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries, and fulfillment. You will be responsible for ensuring that customer inquiries are answered efficiently and timely, while maintaining compliance with departmental standards.
To excel in this role, you should possess strong English communication skills and be comfortable speaking with clients from diverse nationalities. A bachelor's degree holder, college undergraduate, or high school/senior high school graduate with at least 12 months of BPO international voice account experience is required. Familiarity with the customer service industry and ability to work on a shifting schedule, holidays & weekends (fixed 5-day work week) is also essential.
We offer a competitive salary package and a range of benefits, including HMO Health Insurance, Life Insurance, Retirement Plan, Transportation Allowance, Rice Allowance, Medical and Dental Allowance, Shift Differential, Staff Loan, Tuition Fee Reimbursement, and Bereavement Assistance. Additionally, we provide opportunities for career growth and internal movement within the company.
You can apply for this role by visiting our Career Center at 34th Street Bonifacio Global City Taguig. We welcome walk-in applicants every Monday to Friday at 9 am to 5 pm.
*By applying to this job posting, you hereby authorize Citigroup Business Process Solutions Pte. Ltd., its authorized third parties, and its/their officers, directors, employees, agents, and third-party service providers, to hold, use and otherwise process your data in connection with your job application.
