
Senior Loan Coordinator
7 days ago
Job Role:
In this pivotal Loan Processor position, you will be the key point of contact for clients throughout the loan process.
Effective communication between brokers, lenders, and clients necessitates strong administrative skills, a keen eye for detail, and the ability to work efficiently under deadlines.
The ideal candidate possesses prior experience in loan processing, mortgage broking support, or financial services administration, coupled with excellent communication and client service skills.
Key Responsibilities- Liaise with clients to gather required documents and information for loan applications.
- Review and verify financial documents to ensure accuracy and compliance with lender requirements.
- Prepare and submit loan applications through appropriate lender systems.
- Track progress of applications and provide timely updates to clients.
- Communicate with lenders, banks, and brokers to follow up on outstanding items and ensure smooth processing.
- Maintain organized digital records of all loan files and supporting documents.
- Support brokers with administrative tasks, including preparation of compliance documents and client communications.
- Handle client inquiries with professionalism and empathy, ensuring a positive experience throughout the loan process.
- Identify and escalate potential issues or delays proactively.
- Contribute to process improvements to enhance efficiency and client satisfaction.
- Assist with outbound calling when required, including contacting existing loan book to check in with clients, reconnecting with clients who haven't been in touch recently to rebuild relationships.
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