Premium Mortgage Services Specialist

Are you a detail-oriented and ambitious professional looking to build a career in premium mortgage services? We are seeking a Loan Processor to join our operations team, where you will have the opportunity to learn from industry-leading systematic processes and develop expertise across all application types.

This role is perfect for someone who thrives on systematic approaches, values continuous learning, and wants to progress in their career. As a Loan Processor, you will be responsible for managing applications and progressing to full capacity within 90 days. You will work closely with our Senior Loan Processor and Strategy team to develop your skills and contribute to the systematic excellence that sets us apart from traditional mortgage brokers.

• Application Processing & Submission:
  • Process and submit mortgage applications prepared by our strategy team with exceptional attention to detail
  • Start with simpler refinance applications and progress to complex purchase scenarios under guidance
  • Manage application workflows using Broker Engine and Apply Online platforms
  • Coordinate with clients, lenders, solicitors, conveyancers, and various third parties
  • Handle discharge processes with outgoing lenders and manage settlement coordination
• MIR Management & Problem Resolution:
  • Respond to lender MIRs (More Information Required) initially with strategy team support
  • Develop autonomy in handling routine MIR responses as experience grows
  • Collaborate with the senior team on complex scenarios requiring expert input
  • Learn to anticipate and prevent common application issues through systematic approaches
  • Track and resolve application bottlenecks to maintain smooth processing timelines
• Systematic Process Execution:
  • Follow proven systematic approaches to ensure consistent, high-quality outcomes
  • Utilize comprehensive template databases and organizational frameworks
  • Maintain meticulous documentation and compliance audit trails
  • Execute proactive client communication protocols that support our brand
  • Contribute feedback on process improvements and efficiency opportunities
• Professional Development & Growth:
  • Learn from senior loan processors' systematic methodologies and industry expertise
  • Participate in lender training sessions and industry development programs
  • Build relationships with key lenders and understand their specific requirements
  • Develop specialized knowledge in complex application types (SMSF, commercial, etc.)
  • Contribute to team knowledge sharing and continuous improvement initiatives
  Essential Qualities:
  • A systematic mindset: You naturally organize work, follow processes methodically, and take detailed notes
  • An autonomous learner: You proactively seek solutions and reduce dependency on others over time
  • A quality focus: You take pride in accuracy and thoroughness rather than just speed
  • Exceptional communication: Strong written English for professional client and stakeholder interaction
  • Growth oriented: You're ambitious about developing expertise and taking on increasing responsibility

This is a remote role that offers flexibility and alignment with our core hours. To ensure success, we expect candidates to be available for meetings and collaboration during these times.