Proactive Client Solutions Specialist

7 days ago


Mandaluyong City, National Capital Region, Philippines Penbrothers Full time
The Role

We're seeking a seasoned Customer Success Manager to champion exceptional client experiences from day one of onboarding. In this role, you'll be responsible for guiding clients through a seamless onboarding journey, empowering them with knowledge about our tools, and building strong relationships to address their needs.

You'll work closely with our dynamic Customer Success team and cross-functional partners to create a unified support system for our clients. Your success will be measured by delighting the Happiness Meter, achieving high rates of successful client onboarding and hire retention, providing ongoing support, and contributing to initiatives that boost revenue and minimize churn.



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