Business Consulting and Services Professional | Customer Experience Expertise | Makati

3 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomerSuccess Full time ₱500,000 - ₱1,000,000
Job Description:

We are seeking a highly skilled and motivated Customer Success Specialist to join our growing team. As a key member of our customer success organization, you will play a critical role in driving customer satisfaction and retention.

As a Customer Success Specialist, your primary responsibility will be to manage a high volume of customer interactions via phone and email. You will also conduct customer health checks and capture the Voice of the Customer, build product knowledge to handle questions, objections, and customer concerns, collaborate with global teams to deliver a superior customer experience, and document customer feedback and track satisfaction metrics.

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