Customer Experience Professional

1 week ago

Iloilo City, Western Visayas, Philippines beBeeCommunication Full time ₱450,000 - ₱700,000
Customer Service Role

We are seeking a detail-oriented and customer-focused individual to join our organization as a Customer Service Representative.

The successful candidate will have a strong command of customer service policies, product knowledge, and excellent communication skills.

The ideal candidate will be able to listen to customer issues, analyze problems, and offer innovative solutions that meet customer needs. They will also have the ability to work independently within established procedures and maintain high levels of professionalism and confidentiality.

This is a full-time position requiring availability to work at night, holidays, and weekends.

Responsibilities:
  • Respond to customer inquiries via telephone or email to provide non-technical problem resolution.
  • Analyze customer service needs and refer to other service or technical departments for follow-up or additional information as needed.
  • Provide updates to internal teams on customer needs and factors contributing to customer satisfaction.
  • Use a customer relationship application or database to record activities and research product/client information.
  • Handle customer complaints, provide appropriate solutions, and alternatives within time limits; follow up to ensure resolution.
  • Gain proficiency in multiple competencies relevant to the job.
Qualifications:
  • Bachelor's Degree (four-year college course).
  • Customer Service Intermediate Certification, including Communication Strategies and Customer Relationship Management.
  • Minimum of two years' work experience.
  • Excellent Verbal and Written Communication Skills.
  • Ability to remain professional and courteous with customers at all times.
  • Interpersonal skills - able to work independently and as a team member.
  • Keen attention to details.

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