Business Development Manager

20 hours ago

Las Piñas, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱720,000 - ₱960,000
Job Overview

As a vital member of our team, you will be instrumental in driving customer success and satisfaction. Your role will involve developing and maintaining strong relationships with clients, ensuring they derive maximum value from our services.

This position requires a strategic thinker who can transform client challenges into success stories and drive business growth through exceptional customer experiences.

Key Responsibilities
  • Client Relationship Management: Build and maintain strong relationships with clients and their assistants, ensuring client satisfaction and success with our products and services.
  • Account Management: Review customer accounts, performance metrics, and goals to identify growth opportunities; address and resolve customer issues promptly and effectively.
  • Onboarding & Client Success: Facilitate the onboarding process for new customers, providing comprehensive support; ensure smooth transitions and effective use of our services.
  • Critical Thinking & Analysis: Analyze customer data to provide insights and recommendations; prepare regular reports on customer health and engagement metrics.
Measuring Success
  • Client Retention Rate: Maintaining and improving client continuity and satisfaction.
  • Net Revenue Retention (NRR): Growing revenue from existing accounts through upsells and expansions.
  • Customer Satisfaction Scores (CSAT/NPS): Achieving and maintaining positive client feedback.
Requirements
  • Proven experience in account management, relationship management, or customer success in the B2B realm.
  • Adept at fostering and managing relationships with US-based B2B clients, preferably within business consultancy or recruitment and staffing sectors.
  • Experience engaging with top-tier clients (C+-level) with executive-level communication.
  • Proficiency in CRM software to manage customer relationships and drive progress.
  • Strong interpersonal and communication skills that build trust and create exceptional client experiences.
  • A self-motivated, results-driven attitude towards customer success.
  • Bachelor’s Degree in any field.

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