Mortgage Support Specialist

1 day ago


Davao City, Davao, Philippines beBeeSupport Full time ₱4,912,000 - ₱8,336,000
Job Overview

A Mortgage Support Specialist is required to work in our remote team. This position involves providing timely and effective customer support via various tools.

The ideal candidate will have at least 5 years of experience in a similar role, with strong communication, collaboration, and problem-solving skills. They should also be proficient in written communication, fluent in English, and have great organizational skills.

Responsibilities include responding to customer queries, documenting issues, working with customers through application flows, and tracking customer experiences across online and offline channels.

  • Responsibilities:
    • Provide exceptional customer service via phone, email, or chat
    • Resolve customer complaints in a professional and timely manner
    • Work collaboratively with cross-functional teams to achieve business objectives
    • Develop and maintain knowledge of products and services to provide accurate information to customers
Qualifications
  • At least 5 years of experience in a customer-facing role
  • Excellent communication and problem-solving skills
  • Proficiency in written communication and fluency in English
  • Great organizational skills and time management abilities
  • Experience using customer communication tools, task management tools, Google Drive, and Email
  • Familiarity with MS Excel or Google Sheets
  • Detail-oriented and able to work in a fast-paced environment
Benefits
  • Flexible work arrangements to suit your needs
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment


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