Lead Customer Experience Specialist

20 hours ago

Pasig, National Capital Region, Philippines beBeeCustomerSuccess Full time $60,000 - $80,000

We are seeking a highly skilled professional to lead our customer experience function and drive satisfaction, loyalty, and operational excellence throughout the customer journey. This strategic role is essential to defining scalable customer success strategies to support growth and driving business outcomes.

Job Description

The Customer Success Manager will be responsible for owning the end-to-end customer experience, managing client onboarding, and ensuring timely quote and invoice creation using various tools. They will also oversee accurate sales enablement, channel coordination, and post-sales operations.

  • Cross-Functional Leadership: Collaborate with sales, marketing, and technical service teams to ensure seamless customer interactions.
  • Sales Enablement & Channel Coordination: Develop and execute effective sales strategies across multiple channels, including email, SMS, and social media platforms.
  • Post-Sales Operations & Aftersales Support: Manage client onboarding, equipment setup, and respond to customer inquiries regarding product use, service needs, and ongoing support.
Qualifications

To be successful in this role, you will need:

  • A minimum of 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
  • A background in e-commerce operations; Shopify and QuickBooks experience is strongly preferred.
  • Excellent written and verbal communication skills, as well as strong analytical and problem-solving abilities.
  • Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage.
What We Offer

In return for your expertise, we offer a remote-first work environment, the opportunity to lead a high-impact function within a fast-growing brand, and a collaborative culture driven by innovation and a love for coffee.

We are committed to providing opportunities for personal and professional growth. If you are passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply.

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