Digital Customer Experience Lead

21 hours ago

Pasig, National Capital Region, Philippines beBeeCustomer Full time $50,000 - $75,000

Customer Engagement Manager

",'

We are seeking a seasoned professional to lead our customer engagement initiatives. As a key member of our marketing team, you will play a crucial role in developing and executing strategies that drive customer loyalty and retention.

",'
  • Develop and execute customer engagement strategies across multiple channels
  • Collaborate with cross-functional teams to align customer engagement initiatives with business objectives
  • Manage and analyze customer data to inform strategy and optimize program performance
  • Leverage data insights to create targeted campaigns and improve customer experience
  • Work closely with the CRM team to ensure seamless integration of customer engagement initiatives with existing systems
",'

Key Responsibilities:

",'
  • Develop and implement customer segmentation strategies to enhance campaign effectiveness
  • Design and execute email marketing campaigns to drive customer engagement and conversion
  • Collaborate with the creative team to develop compelling visual content and messaging
  • Work with the analytics team to track and measure campaign performance
  • Provide regular reporting and insights to stakeholders on customer engagement metrics
",'

Requirements:

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  • Bachelor''s degree in Marketing or related field
  • Minimum 5 years of experience in customer engagement or related field
  • Proven track record of driving customer growth and retention through data-driven strategies
  • Excellent communication and project management skills
",'

Benefits:

",'
  • Flexible work arrangement
  • Comprehensive corporate insurance
  • Learning and career development opportunities
'],

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