Senior B2C Operations Team Lead Position

OverviewThe Operations B2C Lead assists Operations Manager in in overseeing and assisting Operations and Customer Service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.Education and ExperienceEducation: Bachelor's degree preferred.Related Work Experience:At least five years of...

The Operations B2C Lead assists Operations Manager in in overseeing and assisting Operations and Customer Service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.Education:Bachelor's degree preferred.Related Work Experience:• At least five years of customer service experience...

Job DescriptionThe Operations B2C Lead plays a crucial role in overseeing and assisting customer service representatives, ensuring they provide top-notch service to clients.Key Responsibilities:Lead a team of customer service representatives and ensure they comply with quality guidelines.Monitor or review calls between representatives and customers to...

OverviewWe are looking for an experienced Team Lead to manage and support an offshore operations team serving U.S.-based stakeholders. This role is ideal for someone with a solid background in BPO team leadership, who excels at managing performance, coordinating with global teams, and driving operational improvements. You will play a key role in ensuring...

Job OverviewThis position is responsible for leading a team of analysts to ensure adherence to Service Level Agreements and quality standards. The ideal candidate will have experience in team leadership, operations, and escalation management.Key ResponsibilitiesTeam Leadership & Operations: Supervise a team of analysts to ensure they meet performance...

WHAT WE OFFERCompetitive Salary Packages Professional Development Opportunities Hybrid Work Setup Equipment Provided Day 1 HMO Life Insurance Position Overview The Team Lead (PaaS Shared) role is responsible for overseeing day-to-day team activities to ensure alignment with organizational goals and performance standards. This role provides...

Position OverviewWe are looking for an experiencedTeam Leadto manage and support an offshore operations team serving U.S.-based stakeholders. This role is ideal for someone with a solid background in BPO team leadership, who excels at managing performance, coordinating with global teams, and driving operational improvements. You will play a key role in...

Job Title: Operations DirectorThis senior-level leadership position is focused on overseeing the strategic direction of lease administration within a large organization.The role provides an opportunity to lead and manage a team, drive operational excellence, and foster a culture of innovation and continuous improvement.Key Responsibilities:Oversee the...

Team Lead for Healthcare Account - Senior RoleAs a seasoned professional in the industry, we are seeking an experienced Team Leader to oversee daily operations and drive success. This is an exciting opportunity for a skilled individual to join our team and make a meaningful impact.Key Responsibilities:Manage a team of professionals to deliver high-quality...

Key Responsibilities:Contribute to online and onsite engagement efforts to grow users and loan uptakeProvide reports and feedback on engagement activities, including event highlights, uptake, and areas for improvement for future effortsSupport the overall B2C marketing strategy and respond to unexpected and time-sensitive needsBe the voice and expert on...