Operations Team Lead

2 days ago

Makati City, National Capital Region, Philippines Relay Human Cloud Full time $60,000 - $80,000 per year

Position Overview

We are looking for an experienced
Team Lead
to manage and support an offshore operations team serving U.S.-based stakeholders. This role is ideal for someone with a solid background in BPO team leadership, who excels at managing performance, coordinating with global teams, and driving operational improvements. You will play a key role in ensuring high-quality deliverables, fostering a positive team culture, and supporting the implementation of new systems and processes.

Key Responsibilities

Team Leadership & Daily Operations

  • Lead, mentor, and manage a high-performing team to meet service level expectations
  • Monitor team performance and ensure timely, accurate delivery of tasks
  • Conduct daily check-ins with the team to review priorities, progress, and address blockers
  • Manage workload distribution, schedule adherence, and shift coverage
  • Conduct regular coaching, feedback sessions, and performance reviews

Process Oversight & Continuous Improvement

  • Identify inefficiencies in current workflows and recommend process enhancements
  • Help document standard operating procedures and support rollout of updated processes
  • Participate in implementation of new tools or platforms by providing team insights and supporting change management

Stakeholder Collaboration

  • Act as the main point of contact for U.S.-based teams and internal stakeholders
  • Ensure smooth communication across time zones and departments
  • Provide regular status updates, flag issues, and propose solutions proactively

Support for Training, Quality, and Compliance

  • Ensure new team members are onboarded and trained effectively
  • Support the creation and delivery of refresher or upskilling sessions
  • Monitor adherence to internal policies, client expectations, and quality standards

Required Skills & Qualifications

  • Minimum of
    5 years of team leadership experience
    in a BPO or shared services environment
  • Strong people management and coaching skills
  • Excellent verbal and written communication abilities
  • Proactive mindset with strong problem-solving and organizational skills
  • Proficiency in Microsoft Excel and other productivity tools
  • Willingness to
    work onsite
    during
    night shift hours
    (anytime between
    9:00 PM/11:00 PM to 6:00 AM/8:00 AM
    ) to align with U.S. teams

Preferred but Not Required

  • Experience working with U.S.-based clients or cross-border teams
  • Exposure to process documentation and SOP development

Why Join Us?

Competitive compensation and benefits

Collaborative and inclusive work environment

Career development and growth opportunities

Work with international teams and gain global exposure

  • Operations Team Lead

    6 days ago

    Makati City, National Capital Region, Philippines Relay Human Cloud Full time

    OverviewWe are looking for an experienced Team Lead to manage and support an offshore operations team serving U.S.-based stakeholders. This role is ideal for someone with a solid background in BPO team leadership, who excels at managing performance, coordinating with global teams, and driving operational improvements. You will play a key role in ensuring...

  • Operations Team Leader

    2 days ago

    Mandaluyong City, National Capital Region, Philippines REMITLY PHL OPERATIONS INC Full time ₱800,000 - ₱1,000,000 per year

    About the Role:At Remitly, we help immigrant communities around the world send over $6 billion a year to their loved ones. Sending money is faster, easier, and costs less with our all-digital money transfer platform. Our vision is to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet....

  • Operations Team Lead

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeLeadership Full time ₱4,500,000 - ₱6,500,000

    Job Title:Operational Leadership PositionOverview of the Role:The ideal candidate will have a strong background in supporting technical teams and excellent leadership skills, along with experience as an Associate Director or Operations Director.Key Responsibilities:Lead day-to-day operations to ensure smooth activitiesDevelop strategies to improve team...

  • Operations Team Lead

    6 days ago

    Mandaluyong City, National Capital Region, Philippines Stolt-Nielsen Limited Full time

    OverviewJoin to apply for the Operations Team Lead role at Stolt-Nielsen Limited.Are you excited about the storage and distribution of bulk liquids at state-of-the-art tank containers and terminals located in key markets? We are currently recruiting for the Operations Team Lead to join our STC Operations APAC team.Stolt Tank Containers (STC) is a leading...

  • Operations Team Lead

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeManager Full time

    Operations Leader\As a key member of our management team, you will be responsible for overseeing the daily operations of our organization.Your primary objective will be to ensure that all processes are running smoothly and efficiently, with a focus on quality and customer satisfaction.This includes analyzing data to identify areas for improvement, developing...

  • Operations Team Lead

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Stolt-Nielsen Limited Full time $60,000 - $80,000 per year

    Job DescriptionAre you as excited as we are when we talk about the storage and distribution of bulk liquids at our state-of-the-art tank containers and terminals located in key markets? Could this be the scene for your next career move? We are currently recruiting forOperations Team Leadto join our STC Operations APAC team.Stolt Tank Containers (STC) is a...

  • Team Lead

    4 weeks ago

    Makati City, National Capital Region, Philippines Michael Page Full time

    Lead a dynamic, high-performing customer service teamOpportunity for international business travelAbout Our ClientA global leader in financial services and digital payments, with operations spanning across Asia-Pacific and a focus on customer-centric digital solutions.Job DescriptionLead day-to-day customer service team operationsMonitor agent productivity...

  • Team Lead

    2 days ago

    Makati City, National Capital Region, Philippines Payreto Full time $40,000 - $60,000 per year

    WHAT WE OFFERCompetitive Salary Packages Professional Development Opportunities Hybrid Work Setup Equipment Provided Day 1 HMO Life Insurance Position Overview The Team Lead (PaaS Shared) role is responsible for overseeing day-to-day team activities to ensure alignment with organizational goals and performance standards. This role provides...

  • Operations Team Lead

    7 days ago

    Quezon City, National Capital Region, Philippines beBeeManager Full time ₱800,000 - ₱1,200,000

    Job OverviewThis position is responsible for leading a team of analysts to ensure adherence to Service Level Agreements and quality standards. The ideal candidate will have experience in team leadership, operations, and escalation management.Key ResponsibilitiesTeam Leadership & Operations: Supervise a team of analysts to ensure they meet performance...

  • Team Lead

    2 days ago

    Makati City, National Capital Region, Philippines EURONET TECHNOLOGY SERVICES, INC. Full time $80,000 - $120,000 per year

    SUMMARYWe are seeking a proactive and results-driven Team Lead to oversee day-to-day operations and drive performance within a customer service team. The ideal candidate will maintain exceptional personal productivity while managing agent performance, enforcing company policies, and ensuring service level agreements (SLAs) are met across all communication...