
Senior Team Lead for Healthcare
2 days ago
As a seasoned professional in the industry, we are seeking an experienced Team Leader to oversee daily operations and drive success. This is an exciting opportunity for a skilled individual to join our team and make a meaningful impact.
Key Responsibilities:
- Manage a team of professionals to deliver high-quality services and achieve business objectives
- Conduct training and coaching sessions to enhance skills and knowledge
- Monitor productivity and performance metrics, identifying areas for improvement and implementing corrective actions
- Collaborate with clients to provide updates on significant program activities, issues, and concerns through regular communication
- Perform other supervisory tasks as required
Requirements:
- At least 1 year BPO experience handling a US Healthcare Account
- At least 6 months TL experience
- Knowledgeable with US Healthcare Insurance
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Ability to work effectively in a fast-paced environment and prioritize tasks efficiently
- Amenable working night shifts
Benefits:
- Competitive salary and benefits package
- Health Insurance with free dependents
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
Our Commitment:
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- Foster an inclusive environment where everyone thrives
Job Details:
- Mid-Senior level position
- Full-time employment
- Other job function
- IT Services and IT Consulting industry
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