Operations Team Lead

5 hours ago


Makati City, National Capital Region, Philippines Relay Human Cloud Full time
Overview

We are looking for an experienced Team Lead to manage and support an offshore operations team serving U.S.-based stakeholders. This role is ideal for someone with a solid background in BPO team leadership, who excels at managing performance, coordinating with global teams, and driving operational improvements. You will play a key role in ensuring high-quality deliverables, fostering a positive team culture, and supporting the implementation of new systems and processes.


Responsibilities
  • Lead, mentor, and manage a high-performing team to meet service level expectations
  • Monitor team performance and ensure timely, accurate delivery of tasks
  • Conduct daily check-ins with the team to review priorities, progress, and address blockers
  • Manage workload distribution, schedule adherence, and shift coverage
  • Conduct regular coaching, feedback sessions, and performance reviews
  • Identify inefficiencies in current workflows and recommend process enhancements
  • Help document standard operating procedures and support rollout of updated processes
  • Participate in implementation of new tools or platforms by providing team insights and supporting change management
  • Act as the main point of contact for U.S.-based teams and internal stakeholders
  • Ensure smooth communication across time zones and departments
  • Provide regular status updates, flag issues, and propose solutions proactively
  • Ensure new team members are onboarded and trained effectively
  • Support the creation and delivery of refresher or upskilling sessions
  • Monitor adherence to internal policies, client expectations, and quality standards

Required Skills & Qualifications
  • Minimum of 5 years of team leadership experience in a BPO or shared services environment
  • Strong people management and coaching skills
  • Excellent verbal and written communication abilities
  • Proactive mindset with strong problem-solving and organizational skills
  • Proficiency in Microsoft Excel and other productivity tools
  • Willingness to work onsite during night shift hours (anytime between 9:00 PM/11:00 PM to 6:00 AM/8:00 AM) to align with U.S. teams

Preferred but Not Required
  • Experience working with U.S.-based clients or cross-border teams
  • Exposure to process documentation and SOP development

Benefits / Why Join Us

Collaborative and inclusive work environment


Career development and growth opportunities


Work with international teams and gain global exposure


Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Quality Assurance, Strategy/Planning, and Administrative
  • Industries: Business Consulting and Services
#J-18808-Ljbffr
  • Team Lead

    3 weeks ago


    Makati City, National Capital Region, Philippines Michael Page Full time

    Lead a dynamic, high-performing customer service teamOpportunity for international business travelAbout Our ClientA global leader in financial services and digital payments, with operations spanning across Asia-Pacific and a focus on customer-centric digital solutions.Job DescriptionLead day-to-day customer service team operationsMonitor agent productivity...


  • Quezon City, National Capital Region, Philippines beBeeLeadership Full time ₱4,500,000 - ₱6,500,000

    Job Title:Operational Leadership PositionOverview of the Role:The ideal candidate will have a strong background in supporting technical teams and excellent leadership skills, along with experience as an Associate Director or Operations Director.Key Responsibilities:Lead day-to-day operations to ensure smooth activitiesDevelop strategies to improve team...


  • Makati City, National Capital Region, Philippines beBeeManager Full time

    Operations Leader\As a key member of our management team, you will be responsible for overseeing the daily operations of our organization.Your primary objective will be to ensure that all processes are running smoothly and efficiently, with a focus on quality and customer satisfaction.This includes analyzing data to identify areas for improvement, developing...

  • Operations Team Lead

    5 hours ago


    Mandaluyong City, National Capital Region, Philippines Stolt-Nielsen Limited Full time

    OverviewJoin to apply for the Operations Team Lead role at Stolt-Nielsen Limited.Are you excited about the storage and distribution of bulk liquids at state-of-the-art tank containers and terminals located in key markets? We are currently recruiting for the Operations Team Lead to join our STC Operations APAC team.Stolt Tank Containers (STC) is a leading...


  • Quezon City, National Capital Region, Philippines beBeeManager Full time ₱800,000 - ₱1,200,000

    Job OverviewThis position is responsible for leading a team of analysts to ensure adherence to Service Level Agreements and quality standards. The ideal candidate will have experience in team leadership, operations, and escalation management.Key ResponsibilitiesTeam Leadership & Operations: Supervise a team of analysts to ensure they meet performance...

  • Team Lead

    2 days ago


    Makati City, National Capital Region, Philippines The Citco Group Limited Full time

    OverviewJoin to apply for the Team Lead - Financial Statement Reporting role at The Citco Group Limited.About CitcoThe market leader. The premier provider. The best in the business. At Citco, we've been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to...


  • Makati City, National Capital Region, Philippines beBeeInnovation Full time ₱800,000 - ₱1,000,000

    Hotel Operations ManagerThe Hotel Operations Manager is a leadership role responsible for overseeing the strategic direction and day-to-day execution of hotel operations. This includes leading cross-functional teams, driving excellence in service delivery, and ensuring safe, efficient, and compliant operation.Key Responsibilities:Steer key initiatives...

  • Auditing Team Lead

    2 weeks ago


    Makati City, National Capital Region, Philippines beBee Careers Full time ₱1,800,000 - ₱2,500,000

    Lead Audit ProfessionalAvoid missteps and seize opportunities in a dynamic audit environment. As an Assistant Manager - CPA (External Audit or Assurance), you will lead teams to achieve high-quality results and build lasting client relationships.About the RoleWe seek a Certified Public Accountant (CPA) with strong technical expertise, leadership potential,...

  • Accounting Team Lead

    5 hours ago


    Makati City, National Capital Region, Philippines ISTA Solutions Full time

    Accounting Team Lead (AP/AR) - ISTA SolutionsThis range is provided by ISTA Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Accounting Team Leader to join our rapidly expanding team. As a member of...


  • Makati City, National Capital Region, Philippines beBeeLeadership Full time ₱450,000 - ₱900,000

    Job TitleTeam LeaderDescriptionAs a Team Leader, you will be responsible for overseeing the daily activities of your team. Your leadership skills and guidance will ensure that work is completed according to scheduled deadlines, quality standards, priorities, and overall goals.You will oversee standard process workflows, manage escalated client issues, and...