Customer Retention Ambassador

1 month ago


San Juan, National Capital Region, Philippines Focus Support Associates Full time
Job Overview:
In Focus Support Associates, we seek a highly skilled and empathetic Customer Retention Ambassador to join our team. This role is ideal for individuals who possess excellent communication skills, problem-solving abilities, and a strong work ethic.

Key Responsibilities:
We are looking for someone to handle customer interactions with poise and professionalism, resolving issues efficiently while maintaining a positive demeanor. The selected candidate will work closely with our team to identify areas for improvement and implement strategies to enhance customer satisfaction.

Requirements:
To be successful in this role, you must have a high school diploma or equivalent, demonstrate excellent written and verbal communication skills, and possess basic computer literacy. Your ability to think critically and work independently will be valuable assets in this position.

Benefits:
Focusing on the well-being of our employees, we offer a comprehensive benefits package that includes HMO coverage under Maxicare, as well as additional support for dependents. We also provide paid training to ensure your success in this role. Moreover, our fixed 8-hour shift schedule allows for a healthy work-life balance.

Additional Perks:
You'll appreciate our commitment to recognizing employee contributions through performance-based bonuses, supplemental pay for overtime, and a 13th-month salary. These incentives reflect our dedication to fostering a supportive and motivating work environment.

Work Schedule:
This position operates from Monday to Friday, with a standard night shift schedule (9PM-6AM). Weekends are guaranteed off, ensuring you can recharge and enjoy your personal time without interruptions.

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