Customer Service Ambassador

1 month ago


San Nicholas, Philippines J-K Network Services Full time
Job Overview

We are seeking a highly skilled and motivated Customer Service Representative to join our team at J-K Network Services. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their satisfaction and loyalty.

About Us

J-K Network Services is a leading IT BPO company specializing in customer service, strategies, and social media. With expertise across over 40 industries, including the world's largest delivery network, we have more than 500,000 people and clients from over 120 countries. Our mission is to deliver innovative services that modernize the world of technologies.

Responsibilities
  • Provide brilliant customer service in response to a wide range of inbound customer queries and achieve first-time resolution wherever possible.
  • Resolve problems and issues in a professional manner and engage with customers to identify additional needs.
  • Ensure that customers are fully satisfied with the service provided.
  • Offer value for money to build clients' reputation as a first-choice provider of media services.
  • Achieve challenging individual, team, and contact center targets.
Requirements

To succeed in this role, you must have a Bachelor's degree and be open to fresh graduates. You should be willing to work on graveyard shifts and be amenable to working on-site once recalled. Familiarity with a BPO company is essential.

Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • Government-mandated benefits
  • 13th-month pay
  • Health insurance (HMO) and life insurance coverage from day one of employment
  • Expanded maternity leave up to 120 days*
  • Expanded paternity leave up to 30 days*
  • Employee stock purchase plan
  • Loyalty and Christmas gift
  • Inclusion and diversity benefits
  • Night differential
  • Allowances
  • Car and housing plan
  • Company-sponsored trainings, upskilling, and certification
  • Flexible working arrangements
  • Healthy and encouraging work environment

Our estimated salary for this role is PHP 25,000 - PHP 35,000 per month, based on industry standards and your location.



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