Customer Retention Associate
7 days ago
We are seeking a highly skilled Customer Retention Associate to join our team at Focus Support Associates. This role involves providing exceptional customer service and ensuring seamless retention of our valued clients.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner
- Analyze customer feedback to identify areas for improvement
- Develop and implement strategies to enhance customer satisfaction
What We Offer
Compensation Package:
- Salary: ₱ 55,000 PHP per month,
(estimated annual salary: ₱660,000)
Requirements and Qualifications
Basic Qualifications:
- Bachelor's degree or equivalent in a related field
- Excellent communication and interpersonal skills
- Able to work effectively in a fast-paced environment
Preferred Qualifications:
- Previous experience in customer-facing roles
- Knowledge of customer relationship management software
Benefits and Others
Benefits:
- Healthcare benefits under Maxicare
- One free dependent upon regularization
Schedule:
- Fixed schedule: Monday to Friday, 9PM-6AM
- Weekends off
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