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Customer Service Liaison

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Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱2,000 - ₱3,000
Job Summary

We are seeking a skilled Customer Service Representative to provide exceptional support to our valued customers.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
  • Maintain customer records by updating account information.
  • Identify customer needs and help customers use specific features or services.
  • Follow communication procedures, guidelines, and policies.
  • Collaborate with internal teams (sales, technical support, etc.) to ensure customer issues are resolved.
  • Meet personal/team targets and call-handling quotas.


Qualifications:
A high school diploma or equivalent is required; a college degree is a plus. Without prior BPO experience but BPO experience is a plus. You should probably be living in Pampanga or near Pampanga.

Preferred Skills:
  • Bilingual or multilingual abilities.
  • Experience in your industry: e.g., e-commerce, software, healthcare, etc.
  • Knowledge of support tools like Zendesk, Salesforce, or Freshdesk.
Benefits:
  • Competitive salary and performance-based bonuses.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Professional development opportunities.

Requirements
Educational Qualifications: A Diploma in any field is required.
Experience Level: No prior experience needed; fresh graduates are encouraged to apply but BPO Experience is an advantage.
Skills and Competencies: Strong communication and interpersonal skills; problem-solving ability.
Working Conditions: Office-based with a structured schedule; may involve direct customer interaction.
Qualities and Traits: Patience, empathy, adaptability, and a customer-focused mindset.