Customer Service Representative

2 days ago


Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱900,000 - ₱1,200,000

Job Title: Assistant Manager-Customer Care Voice-Claims

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We are seeking a professional to provide customer service via calls, chat, and emails. This role involves assisting customers with inquiries, including generic queries, account/application status, and insurance-related concerns.

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The ideal candidate will demonstrate ownership and provide timely resolutions while maintaining consistent, courteous, and efficient service according to quality monitoring guidelines. Liaison with other departments may be necessary to relay messages to customers as requested.

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Responsibilities:

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  • Assist customers with inquiries via calls, chat, and emails, including generic queries, account/application status, and insurance-related concerns.
  • Demonstrate ownership and provide timely resolutions while maintaining courteous and efficient service according to quality monitoring guidelines.
  • Liaise with other departments to relay messages to customers as requested.
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Requirements:

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  • Courteous and efficient communication skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving skills.
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Benefits:

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  • Opportunity to work in a dynamic environment.
  • Professional growth and development opportunities.
  • A competitive compensation package.
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Working Conditions:

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  • Full-time employment.
  • Mid-senior level.
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Industries:

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  • Business Consulting and Services.
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Notes:

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