Senior Technical Systems Specialist
7 days ago
The position requires a skilled system administrator to resolve complex technical issues directly with customers, provide training to support teams, and manage advanced systems/network administration. Key skills include expertise in Microsoft products, Citrix environments, and virtualization technologies.
Key Responsibilities:- Resolve complex technical issues via phone, email, remote access, and onsite.
- Provide training to tier 1 and tier 2 support technicians.
- Manage advanced systems/network administration, including setup, configuration, and troubleshooting of network devices.
- Expertise in Microsoft Windows Server, Azure, cloud computing platforms, and desktop operating systems/hardware.
- Strong experience managing Citrix environments.
- Proficiency in Active Directory setup, management, and troubleshooting.
- Solid background in virtualization technologies including design, implementation, and ongoing support.
- Familiarity with enterprise storage systems.
- Expert-level skills in Office 365 and Azure administration.
- Bachelor's degree in Information Technology or related field (or equivalent professional experience).
- Relevant certifications preferred: Microsoft (MCSA/MCSE), Azure Administrator/Engineer, Cisco CCNA/CCNP, VMware VCP, Citrix CCA/CCP.
- 5+ years in advanced systems/network administration, preferably in MSP or enterprise environment.
- Proven ability to resolve complex technical issues.
- Hands-on expertise with network troubleshooting and configuration.
- Advanced knowledge in Microsoft Windows Server, Azure, cloud computing platforms, and desktop operating systems/hardware.
- Strong experience managing Citrix environments.
- Proficiency in Active Directory setup, management, and troubleshooting.
- Solid background in virtualization technologies.
- Familiarity with enterprise storage systems.
- Expert-level skills in Office 365 and Azure administration.
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