Client Support Representative

2 days ago


Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱900,000 - ₱1,100,000
Job Overview

We are seeking an experienced Intake and Client Support Specialist to support our US-based law firm in Mandaluyong, PH.

Duties and Responsibilities:
  • Manage client requests and inquiries; respond to emails; resolve issues; provide copies of documents; update CRM.
  • Gather information via phone and complete the intake form; calls will be inbound/outbound. Follow up with prospective clients via email and notify next steps; schedule non-attorney meetings or refer to another firm.
  • Answer ~25 inbound calls per day; build caring and patient rapport with clients aged 55+.
  • Make ~25 outbound calls per day to schedule/confirm appointments and follow up with leads.
Requirements:
  • 2 years of experience in the BPO industry
  • 2 years of working night shifts
  • Ability to demonstrate a learning mindset, compassion, patience, and reliability
What We Offer:
  • Remote work arrangement
  • 10 paid days off annually
  • 14 paid US holidays
  • Annual bonus


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