Technical Support Representative

Keep Connections Running Without Losing Yours

Stay connected to a career that grows as fast as the networks you support. In the dynamic world of telecommunications, every call, chat, and connection opens new doors for growth. Step beyond your comfort zone, sharpen your technical edge, and build a future where balance and progress go hand in hand.

What You'll Do Every Day

Be part of our client's team as a Technical Support Representative, where you'll help customers resolve internet and voice service concerns, guide them through setup, and ensure they get the best telco experience. You'll be their go-to expert for reliable solutions and seamless connectivity.

The Role at a Glance

Employment type: Full-time

Shift: Day Shift

Salary: PHP 25,000 to PHP 28,000

Work setup: Onsite, Ortigas

What's in It for You

• Competitive salary package
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• HMO coverage with free dependent upon regularization
• Salary advance program through banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to office gyms (Ortigas and Makati) with a fitness trainer
• Exclusive lifestyle perks (hotel, restaurant discounts, and more)
• Unlimited employee referral incentives
• Standard government and Emapta benefits
• 20 annual leave credits, with 5 convertible to cash
• Fun employee engagement activities
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You'll Bring to the Team

• Minimum 1 year of BPO TSR experience in an Australian Telecommunications campaign preferred
• Broadband or Telecommunications campaign experience (US, UK, CA) accepted
• Customer Service campaign experience considered
• Experience in live web-chat support an advantage
• Excellent written and verbal communication skills
• Basic knowledge of networking theories, concepts, and troubleshooting
• Bachelor's degree or college undergraduate
• Understanding of email systems and smartphone configuration
• Ability to multi-task and extend work hours when required

How You'll Make an Impact

• Perform service qualification checks using advanced web-based applications
• Troubleshoot internet and voice service issues, including telecommunication technologies such as FTTN/X, FTTP/H, FTTC, FTTB, HFC, Fixed Wireless, Mobile 3G/4G LTE, home wireless broadband, ADSL, PSTN, and VoIP
• Communicate with customers through inbound calls, outbound calls, chat, and email channels
• Assist new clients with internet setup, provide expert suggestions, and deliver a positive first impression
• Use the knowledge base to research answers to inquiries and provide accurate, timely responses
• Document customer needs, questions, interactions, and suggestions in the appropriate CRM, tools, or tracking systems
• Comply with Australian telecom regulatory requirements and provide end-user assistance in line with compliance standards

About the Team You'll Join

Our client is one of Australia's fastest-growing challenger telcos, redefining connectivity through high-speed internet, mobile, and managed network solutions. With over 400,000 customers and extensive fiber-optic infrastructure, they deliver seamless experiences across consumer, business, and wholesale markets. Recognized with awards for innovation and service excellence, our client is powered by a bold vision: unleashing the unlimited possibilities of the internet. Be part of a culture that values customer-first solutions, innovation, and working together to create something truly super.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra