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Customer Service Director

1 month ago

Taguig, National Capital Region, Philippines Visage Executive Search Full time

Job Summary:

The Customer Service Manager is responsible for overseeing customer interactions in a corporate banking setting, leading a team to ensure exceptional service delivery and operational efficiency.

Key Responsibilities:

  • Manage customer service operations, including contact center management, quality assurance, and training.
  • Improve service quality by analyzing processes, setting standards, and implementing strategic changes.
  • Provide technical support to enhance operational performance and resolve customer issues promptly.
  • Foster customer loyalty through effective communication and personalized service.
  • Coach and motivate the team to deliver outstanding customer experiences.
  • Relay customer feedback across the organization and maintain accurate records of interactions.

Requirements:

  • Bachelor's degree in Business Management, Communication, or related field.
  • 3-5 years of experience as a Customer Service Manager in banking or financial services.
  • Strong customer-centric focus and excellent communication skills.
  • Strategic thinker with leadership abilities and problem-solving skills.

About Visage Executive Search:

Visage Executive Search is a leading provider of executive search services, specializing in the placement of senior-level professionals in the financial services industry.

Why Join Us:

At Visage Executive Search, we offer a dynamic and challenging work environment, with opportunities for professional growth and development.