Customer Service Director

4 weeks ago


Taguig, National Capital Region, Philippines Visage Executive Search Full time
Job Title: Customer Service Manager

Visage Executive Search is seeking a seasoned Customer Service Manager to lead our corporate banking team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving operational efficiency.

Key Responsibilities:
  • Manage customer service operations, including contact center management, quality assurance, and training.
  • Improve service quality by analyzing processes, setting standards, and implementing strategic changes.
  • Provide technical support to enhance operational performance and resolve customer issues promptly.
  • Foster customer loyalty through effective communication and personalized service.
  • Coach and motivate the team to deliver outstanding customer experiences.
  • Relay customer feedback across the organization and maintain accurate records of interactions.
Requirements:
  • Bachelor's degree in Business Management, Communication, or related field.
  • 3-5 years of experience as a Customer Service Manager in banking or financial services.
  • Strong customer-centric focus and excellent communication skills.
  • Strategic thinker with leadership abilities and problem-solving skills.


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