
Support Operations Manager
1 week ago
As a Support Operations Manager, you will play a pivotal role in leading and developing our client's support team.
Responsibilities- Supervise, mentor, and develop a team of customer support specialists to deliver exceptional client experiences
- Oversee daily support operations including ticket management and call queues
- Monitor team performance and ensure service levels are consistently met
- Handle complex customer issues and serve as the point of escalation for high-priority cases
- Collaborate with cross-functional teams to resolve issues
- Conduct regular coaching sessions and team huddles to foster growth and accountability
- Identify process improvements and contribute to building a scalable support infrastructure
- Professional English fluency
- Experience using Salesforce
- Strong leadership skills with the ability to motivate and develop a team
- Minimum 3 years of experience in customer support with at least 1 year in a supervisory or team lead role
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Fast learner with adaptability in a dynamic environment
This position may require occasional evening or weekend work. If you have a passion for delivering exceptional customer support and thrive in a dynamic environment, we invite you to apply.
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