Customer Support Operations Manager

Job TitleAs a Support Operations Manager, you will play a pivotal role in leading and developing our client's support team.ResponsibilitiesSupervise, mentor, and develop a team of customer support specialists to deliver exceptional client experiencesOversee daily support operations including ticket management and call queuesMonitor team performance and...

Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from...

Job Title: Business Development StrategistJob Description:The ideal candidate for this role will be responsible for managing client relationships, providing coaching and guidance to drive results, and overseeing the operational aspects of the business.This position involves liaising between clients and internal teams, building and improving client systems,...

Job Role: Technical Support Team LeadThis position focuses on leading a team of technical support representatives as they collaborate with Tier 1 Support to ensure seamless user support and continuous improvement of team capabilities.Manage time effectively to balance leadership duties with a reasonable case load.Set an example in case quality by...

About Trafilea Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. We have our own online community dedicated to promoting body positivity. As a rapidly growing global player, Trafilea is...

Customer Support RepresentativeAt our organization, we're dedicated to making employment easier and more valuable for everyone. Our comprehensive operating system brings together hiring, HR, payroll, and benefits in a single solution, providing an unparalleled employee experience.Job DescriptionWe're seeking a highly skilled Customer Support Representative...

OverviewWe are seeking a dedicated professional to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for customers via phone, email, and online platforms.This is a remote position that requires strong communication skills, attention to detail, and proficiency in Microsoft Office Suite. You will be...

As a dedicated and proactive customer support specialist, you will be the primary point of contact between our clients and logistics operations.

Job Title: Operations Support SpecialistWe are seeking a skilled and detail-oriented individual to join our team as an Operations Support Specialist. This role will play a crucial part in supporting the HR function by assisting with various operations activities and ensuring the smooth execution of processes.Responsibilities:Deliver an exceptional employee...

Administrative Operations Support Roles play a key part in ensuring the smooth functioning of organisations, facilitating seamless communication and workflow between departments.We are seeking an organised and proactive Administrative Operations Support Officer to join our team. The ideal candidate will be detail-oriented, have strong communication skills,...