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Customer Service Liaison

2 months ago

Taguig, National Capital Region, Philippines Solid Mark Manpower Services Inc. Full time
Job Title: Customer Relation Officer

At Solid Mark Manpower Services Inc., we are seeking a highly skilled Customer Relation Officer to join our team. As a key member of our customer service team, you will be responsible for building and maintaining strong relationships with our Mandarin-speaking customers.

Key Responsibilities:

  • Handle customer inquiries, complaints, and requests via various communication channels.
  • Build and maintain strong relationships with Mandarin-speaking customers, ensuring their needs are met and exceeded.
  • Assist the sales team in communicating with Mandarin-speaking clients, including translating and explaining product features and benefits.
  • Translate documents, communications, and marketing materials between Mandarin and English as needed.
  • Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.

Requirements:

  • At least 3 years of relevant banking experience.
  • Mandarin speaking is a great advantage.

Working Conditions:

  • This position will be working with a leading private universal bank in the Philippines.
  • Working set-up: Onsite.
  • Monday to Friday.

Salary: 50,000 - 60,000

Experience: 3 years