Remote Technical Support Representative

19 hours ago

Bacoor, Calabarzon, Philippines beBeeExpertise Full time ₱50,000 - ₱100,000
Job Title:

Technical Support Specialist


Overview:

At our organization, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and troubleshooting support to clients across various industries.

Responsibilities include responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.

Candidates must have prior call center experience, reside within 80km of our office, and possess strong proficiency in English, both written and spoken.

A high-speed internet connection, an appropriate quiet work environment, and high language proficiency in English are required. Work-from-home experience is also necessary.

Requirements:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Benefits:

We offer a competitive compensation package, including HMO coverage plus a dependent, dental coverage, in-house dental assistance worth ₱5,000, free meal during training, career growth and learning, allowances for rice, clothing, laundry and meals, performance and loyalty bonuses, frequent disinfection, fogging of workplace, opportunities for growth and promotion, employee shuttle services, company retreats and off-site events, and more.

Our commitment to our employees includes tailoring our offerings to fit their needs and creating an environment where every employee feels valued.

Conditions of Employment:

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Equal Opportunity Employer:

We embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.

All aspects of employment at our organization are based solely on a person's merit and qualifications.

We maintain a work environment free from discrimination, one where employees are treated with dignity and respect.

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