Remote Customer Service Specialist

20 hours ago


Bacoor, Calabarzon, Philippines beBeeSupport Full time ₱6,000 - ₱7,200

StratifyIQ is seeking a Technical Support Representative to provide exceptional remote support. As a key member of our team, you will review and update support tickets, troubleshoot issues, and ensure prompt resolutions while documenting processes.

Key Responsibilities:
  • Manage and update support tickets for efficient tracking.
  • Troubleshoot technical issues and document resolution steps.
  • Communicate effectively to address customer needs.
  • Contribute to creating and improving knowledge base materials.
Qualifications:
  • Minimum 150 Mbps internet speed and remote setup.
  • Experience in technical support, preferably remote.
  • Strong written/verbal communication and troubleshooting skills.
  • Familiarity with Google Suite, Microsoft Suite, and CRM systems.

This role requires the ability to work independently, a reliable internet connection, and availability for consistent scheduling, including weekends. Ideal candidates have technical support experience, excellent communication skills, and proficiency with CRM/ticketing systems.



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