Remote Technical Support Specialist

13 hours ago

Bacoor, Calabarzon, Philippines beBeeCustomerSupport Full time $35,000 - $50,000
Job Description

As a global company, we offer remote job opportunities to individuals worldwide. Our goal is to match candidates with roles that align with their skills and interests.

This position involves working as a Customer Support Specialist, providing top-notch technical and functional support to customers. The ideal candidate will have a strong understanding of APIs, payments integrations, and best practices in technical support.

  • Assist clients with product configurations, troubleshooting, and best practices to maximize software value.
  • Work alongside an existing team of Support Specialists to deliver exceptional customer service.
  • Collaborate with multiple teams, including Customer Success, Implementation, Product, and Tech, to ensure efficient service delivery.

The successful candidate will be responsible for:

  • Providing top-tier support by resolving customer queries on product configuration, reporting, and integrations.
  • Assisting in defining and maintaining performance standards, including SLAs and best practices for ticket handling.
  • Collaborating with internal teams to enhance support processes and technical troubleshooting.
  • Maintaining up-to-date knowledge of new product features and API integrations.
  • Acting as an escalation point for complex customer issues, offering guidance and resolution strategies.
  • Identifying and implementing tools and automation to optimize resource efficiency.
  • Contributing to internal documentation, including support procedures and training materials.
  • Staying informed about product updates and ensuring accurate communication with customers.

Required Skills and Qualifications:

  • 3-5 years of experience in technical support or customer service within banking, fintech, or core banking software.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a customer-centric mindset.
  • Experience working remotely and collaborating across functions.
  • Proficiency in English and expertise in MS Excel.

Benefits:

  • Competitive compensation.
  • Flexibility in working location.
  • Opportunity to collaborate with a global team and customers.
  • Work with a successful, globally applied SaaS business model.
  • Inclusive and diverse work environment that values growth and development.

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