Expert Technical Support Specialist
2 days ago
This role involves working as a technical support representative for customers and colleagues. You will be responsible for providing world-class technical support via telephone, email, and chat. Additionally, you will maintain consistent ticket quality and achieve the agreed-upon target for monthly reviews.
Responsibilities:- Provide proactive technical support via multiple channels.
- Maintain high-quality ticket resolution and meet or exceed performance targets.
- Collaborate with cross-functional teams to ensure seamless customer experience.
- Develop in-depth knowledge of Turnitin products and services.
- 2 years of customer support experience.
- Bachelor's degree in computer science or equivalent work experience.
- Strong working knowledge of Windows and Mac OS.
- An understanding of multiple integration paths.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Remote-first culture with flexible work arrangements.
Our team is committed to creating an inclusive and supportive work environment. We prioritize employee well-being and offer various resources to promote work-life balance.
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