Technical Support Specialist
2 days ago
Unlock Your Potential at TDCX Philippines
**Job Highlights**
• Comprehensive health insurance coverage for dependents, including senior citizens and domestic partners
• Employee Assistance Program and Mental Health Consultations
• Fast promotion and endless growth opportunities
• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to thrive at work
**What We Offer**
At TDCX Philippines, we're committed to providing a supportive and dynamic work environment that fosters growth and development. As a Technical Support Advisor, you'll have the opportunity to work with a diverse team of professionals and contribute to delivering exceptional service to our partner brands.
**Responsibilities**
• Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers
• Offer consultative support and educate customers on support options
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications
• Recognize and adjust support approach to accommodate all levels of customer's experience
• Communicate positively with team members, customers, and other partners
**Requirements**
• At least High School Graduate (Old/New Curriculum) or at least 2 years in vocational/bachelor's degree
• Must have 1 year BPO experience with at least 6 months in a technical account
• Good understanding of consumer electronics products
• Solid technical and diagnostic skills with tested problem-solving skills
• Strong verbal and written English communication skills
• Amenable to work rotating shifts (morning, mid, & night shifts)
• Can work from home and in IT Park, Cebu City
• With access to a quiet and secured room and at least 30 MBPS internet subscription
**Terms and Conditions Apply**
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