Customer Experience Specialist

2 days ago

Calamba, Calabarzon, Philippines beBeeDisaster Full time $41,999 - $59,998
Job Title: Disaster Relief Call Center Representative

As a key member of our team, you will play a vital role in providing exceptional customer experiences during times of crisis. Our goal is to deliver tailored solutions that meet the diverse needs of our clients.

Key Responsibilities:
  • Assist customers with service inquiries and develop knowledge of common requests and solutions
  • Improve the customer's experience by utilizing our service techniques and systems, focusing on efficiency and effectiveness
  • Evaluate and escalate customer dissatisfaction to proper channels, ensuring timely resolution
Required Skills and Qualifications:
  • Must be at least 18 years old
  • High school diploma or equivalent, with a strong focus on communication skills
  • Excellent organizational, written, and oral communication abilities, with the capacity to type swiftly and accurately
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and Windows operating systems
  • Ability to maintain regular attendance, punctuality, and reliability
  • Strong aptitude for conflict resolution, problem-solving, and negotiation, with a focus on customer satisfaction
  • Capacity to multitask, stay focused, and self-manage in a fast-paced environment
  • Strong team orientation and customer focus, with a commitment to delivering exceptional results
Benefits:
  • HMO plus dependent and dental coverage
  • Free meal during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Frequent disinfection and fogging of the workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events

We value work-life balance and offer a range of benefits and incentives that go beyond a paycheck. These include career growth and learning opportunities, competitive compensation and benefits packages, and a supportive work environment. We are committed to helping our employees thrive in their roles and achieve their full potential.

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