IT Support Specialist
6 days ago
**Company Overview**
At ETeam PH, we strive to provide top-notch IT support services to our clients. Our team of experts is dedicated to delivering exceptional service and ensuring that our customers' technical needs are met.
Primary Responsibilities:
We are seeking a skilled L2 IT Support Specialist to join our team. As a key member of our support team, you will be responsible for:
- Serving as the first point of contact for customers requiring technical assistance.
- Remotely assisting users with desktop, server, printer, and other connected device troubleshooting.
- Performing troubleshooting and issue resolution for shared resource access, hardware and software configurations.
- Performing OS and other software and firmware updates and patch management.
- Identifying and escalating major incidents using approved IT escalation processes.
- Documenting all work performed through a support ticketing system and tracking incidents to the appropriate teams within IT.
- Performing network administration functions, user account permissions, Active Directory changes.
- Following up with clients to ensure resolution is complete and satisfactory.
Required Skills & Experience:
To succeed in this role, you will need:
- Knowledge of Windows desktop and server operating systems.
- Knowledge of 0365, Active Directory, and Exchange.
- Familiarity with supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, and Active Directory administration.
- Preferred familiarity with hospitality platforms such as Property Management Systems (PMS), Point of Sale (POS), Revenue Management, key card systems, Building Management, HotSOS, Saflok, InnComm, etc.
- Strong customer service and problem-solving skills, including the ability to provide diligent, prompt, and courteous responses to users' questions or issues.
Benefits:
We offer a competitive salary and benefits package, including HMO plus dependent coverage and life insurance. Join our team and take advantage of this exciting opportunity to grow your career
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