Client Services Specialist

2 days ago

Tarlac City, Central Luzon, Philippines beBeeTechnical Full time ₱900,000 - ₱1,213,500

About Boldr

  • Boldr is the first global B-Corp dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities worldwide.
  • We are a global team, united by our desire to connect diverse people with common values for bold impact.
  • We employ over a thousand team members across five countries and aim to expand our workforce to 5,000 employees by 2027.

Our Core Values:

  • Meaningful connections start with authenticity
  • We do our best work by being curious
  • We grow by remaining dynamic
  • Success combines ambitious vision with operational excellence
  • Empathy drives great partnerships
About Your Role

This position involves providing hands-on technical support, feature explanations, and best practices guidance for our product. The technical support environment prioritizes quick responses to customers, partners, and colleagues.

To succeed, you will maintain composure, professionalism, understand our services, team needs, and deliver exceptional client satisfaction.

Why We're Looking For You

We want impact-driven individuals who share our passion for helping us grow and achieve our purpose. Our ideal candidate is someone who consistently gives their best, shares talents, and champions our core values: curious, dynamic, and authentic.

Your Key Responsibilities:

Install, modify, and repair computer hardware and software systems.

Resolve technical issues, troubleshoot problems, and maintain productivity.

Test computer components to ensure system functionality.

Design and implement networks.

Consult with users on hardware and software needs.

Maximize computer systems capabilities by studying technical applications and making recommendations.

Test program compatibility.

Gather data to identify and evaluate technical purchasing options.

Evaluate vendor-supplied software.

Install necessary software and applications.

Train users on new software.

Maintain system capability.

Perform software, network, and database performance tuning.

Document hardware and software updates.

Stay up-to-date on technical advancements.

Prepare reference material for users.

Support team members to ensure program success.

What We're Looking For In A Candidate

You Are...

  • Curious and authentic
  • An analytical thinker with attention to detail
  • Passionate about client satisfaction
Requirements:

2 years of technical support experience.

Intermediate-level knowledge of web-based and mobile apps.

Ability to thrive in a dynamic environment.

Strong conflict resolution skills.

Native or near-native written and spoken English.

Creative problem-solving skills.

Impeccable judgment.

Lots of empathy.

Proactive attitude.

Ability to receive feedback.

Highly attentive to detail.

Proficiency in navigating multiple resources.

Team-player mindset.

Plus Requirements:

Basic knowledge of real estate terms and processes.

Ability to handle escalations.

Take initiative and contribute to team growth.

Acquire customer insights and share them with the team.

Flexible work schedule.

Passion for customer experience.

Ability to work remotely with little direction.

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