Senior Client Engagement Specialist

1 day ago

Tarlac City, Central Luzon, Philippines beBeeClient Full time ₱2,490,000 - ₱3,715,000

Job Title: Senior Client Engagement Specialist

About the Role:

We are seeking a highly skilled and experienced Senior Client Engagement Specialist to join our team. As a key member of our support operations, you will play a critical role in delivering exceptional client experiences through proactive issue resolution, timely communication, and continuous process improvement.

Key Responsibilities:
  • Interact with clients across multiple channels (SMS, email, chat, phone) to provide accurate, valid, and complete information with empathy, courtesy, and professionalism.
  • Handle client consultation calls, technical troubleshooting, escalations, and complex investigations.
  • Troubleshoot product or service-related issues by investigating root causes, collaborating with internal teams, and ensuring timely resolution.
  • Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
  • Proactively identify client needs and offer thoughtful solutions, accommodations, or next steps—whether through direct support or referral to other teams.
  • Ensure proper and timely escalation of issues to meet internal and external expectations.
  • Identify opportunities and recommendations for continuous process improvement.
  • Participate in initiatives that help scale support operations, optimize workflows, and enhance the overall client experience.
  • You are expected to deliver service excellence and maximize client satisfaction.
  • Work with the external team to stay updated on product and service knowledge.
Requirements:
  • 3+ years of member or customer support experience (may it be email, phone, SMS, or chat support), preferably in a fast-paced, high-growth startup, concierge, hospitality, or health-related environment.
  • Previous experience supporting SaaS products.
  • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
  • Excellent reading comprehension, verbal, and written communication skills.
  • An ability to understand and communicate complex health topics to clients, both verbally and in written form.
  • Knowledge and experience with CRM tools is a plus.
  • Thrive in a fast-changing environment, are self-directed, and enjoy building new systems and workflows from the ground up.
  • Aptitude to quickly learn and navigate new technology, systems, and applications.
  • The ability to accept feedback gracefully and with an open mind.
  • Intermediate understanding of common Customer Experience best practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
What We Offer:
  • Private Health Insurance
  • Training & Development
About Us:

We are a global team united by our desire to connect diverse people with common values for impactful results.

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