Technical Client Service Specialist

2 days ago

Tarlac City, Central Luzon, Philippines beBeeTechnical Full time $90,000 - $120,000
Job Description

This is a hands-on technical role primarily responsible for providing troubleshooting, feature explanation, and best practice guidance to our customers.

The environment focuses on supporting customers, partners, and colleagues in a fast-paced setting.

A successful Technical Support Advocate maintains efficiency, professionalism, and understanding of our services and team needs to deliver top client satisfaction.

About Your Responsibilities
  • Provide technical support via phone, email, and chat
  • Respond promptly to inquiries in line with SLAs
  • Diagnose and resolve technical issues efficiently
  • Escalate complex issues appropriately
  • Stay updated with evolving technologies and process changes
  • Participate in training to enhance skills
  • Share knowledge with the team and assist in onboarding new members
  • Deeply understand our products and services
  • Ensure customer satisfaction through prompt responses
  • Support and collaborate with team members
Your Skills

You have at least 3 years of technical support experience, supporting customers via email and chat.

Basic knowledge of web and mobile applications is required.

Experience with SaaS products is necessary.

Passion for creating exceptional customer experiences is essential.

Ability to thrive in a dynamic environment is crucial.

Metrics-driven with high-volume interaction handling skills are needed.

Strong conflict resolution and communication skills are required.

Creative problem-solving abilities are essential.

Good judgment and empathy are necessary.

Proactive with minimal supervision is preferred.

Desired Qualifications
  • Support team initiatives and projects
  • Identify opportunities for contribution and growth
  • Gather and share customer insights for continuous improvement
  • Experience working remotely with little supervision
  • Knowledge of SQL and databases
  • Experience with log-monitoring tools like Datadog
  • Proficiency in English (written and spoken)

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