Senior Account Growth Strategist

2 days ago

Paranaque City, Calabarzon, Philippines beBeeSuccess Full time ₱600,000 - ₱1,000,000
Job Title: Senior Customer Success Manager

This role is ideal for a seasoned professional who excels in managing key accounts and driving customer satisfaction.

Job Description:

We are seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our organization, you will be responsible for ensuring the success of our high-value customers by creating and implementing customized success plans. Your expertise will be essential in identifying opportunities for additional products and services that meet our customers' evolving needs.

In this role, you will work closely with our customers to understand their business objectives, identify areas for improvement, and develop strategies to drive growth and efficiency. You will also collaborate with cross-functional teams to ensure seamless execution and alignment with our company's goals.

Your exceptional relationship-building skills, combined with your ability to communicate effectively with senior executives, will be crucial in establishing trust and driving success with our customers.

We are looking for someone who is passionate about delivering exceptional customer experiences and can facilitate cross-selling and upselling of our services and products. If you have a strong track record of driving customer satisfaction and growth, we encourage you to apply for this exciting opportunity.

Requirements:
  • 3+ years' experience in customer success roles, with additional experience in customer support, sales, or business development a plus
  • Experience dealing with large account spends and ability to communicate effectively with senior executives
  • Exceptional relationship-building skills, with ability to establish trust and drive success with customers
  • Strong technical acumen, with ability to explain the benefits of different technologies and possess strong cybersecurity knowledge
  • Fluent Japanese speaking ability to cater to the Japan market
Benefits:
  • A remote-first working model, with opportunities for growth and professional development
  • A diverse and inclusive environment, with employee-led diversity and inclusion networks
  • Competitive compensation and benefits package, including monthly wellbeing webinars and training

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