Regional Operations Coordinator

2 days ago

Makati City, National Capital Region, Philippines beBeeLogistics Full time ₱900,000 - ₱1,200,000
Job Description

We are seeking a highly detail-oriented and process-driven professional to support one of our largest clients. This role is closely aligned with a dispatch position, focusing on internal coordination and operational readiness.

  • The primary responsibility is to ensure that drivers are fully prepared and equipped for each assignment through timely and accurate back-office support.

This role involves close collaboration with internal teams, including field operations, drivers, and account management. The ideal candidate will have excellent communication skills, both written and verbal.

Key Responsibilities
  1. Act as the key liaison between internal teams: field operations, drivers, and account management.
  2. Coordinate via text and SMS communication with drivers to ensure they are aligned with schedules and expectations.
  3. Handle calls for internal communication only—no direct customer interaction.
  4. Collaborate with the Customer Service team to proactively address and resolve driver-related issues.
  5. Review and update paperwork to ensure accuracy, completeness, and client alignment.
  6. Monitor driver activity to ensure accurate milestone marking for each order.
  7. Add and track order milestones in the system to maintain visibility and accountability.
  8. Anticipate potential gaps by reviewing orders in advance and requesting any missing information.
  9. Ensure operational readiness by making sure drivers have all necessary documents and instructions before their assignments.
  10. Maintain up-to-date records and documentation to support reporting and performance reviews.
Requirements

The ideal candidate will possess:

  • Extreme attention to detail with the ability to execute with minimal to zero errors.
  • Strong written communication skills for efficient and professional SMS/text updates.
  • Dependable and highly organized with a proactive, solution-oriented mindset.
  • Experience or strong interest in logistics, dispatch, or back-office coordination roles.
  • Ability to quickly learn new software platforms and follow established processes.
  • Self-motivated and able to work independently in a remote work environment.
  • Proven ability to manage time effectively while handling multiple tasks.
Benefits

We offer a comprehensive benefits package, including:

  • HMO with 1 free dependent upon hire.
  • Life Insurance.
  • Night Differential.
  • 20 PTO credits annually.
  • VL and SL cash conversion.
  • Annual Performance-Based Merit Increases and Employee Recognition.
Tools & Platforms

We utilize a range of tools and platforms, including:

  • Slack – Internal team collaboration.
  • Google Suite – Document and file management.
  • Zendesk – Ticketing and support platform (training provided).
  • DialPad – Internal phone system (training provided).

We strive to provide a positive and supportive work environment, promoting career growth and learning opportunities.

Applicants should be flexible and willing to adapt to shifting schedules, including weekend shifts, with the opportunity to transition to a hybrid setup after an initial onsite period.

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