Regional Operations Specialist

3 weeks ago

Makati City, National Capital Region, Philippines SuperStaff Full time

We are seeking a highly detail-oriented and process-driven Regional Operations Specialist to support one of our largest clients. This role is closely aligned with a dispatch position, focusing on internal coordination and operational readiness. The primary responsibility is to ensure that drivers are fully prepared and equipped for each assignment through timely and accurate back-office support.

Key Responsibilities:

  • Act as the key liaison between internal teams: field operations, drivers, and account management.
  • Coordinate via text and SMS communication with drivers to ensure they are aligned with schedules and expectations.
  • Handle calls for internal communication only—no direct customer interaction.
  • Collaborate with the Customer Service team to proactively address and resolve driver-related issues.
  • Review and update paperwork to ensure accuracy, completeness, and client alignment.
  • Monitor driver activity to ensure accurate milestone marking for each order.
  • Add and track order milestones in the system to maintain visibility and accountability.
  • Anticipate potential gaps by reviewing orders in advance and requesting any missing information.
  • Ensure operational readiness by making sure drivers have all necessary documents and instructions before their assignments.
  • Maintain up-to-date records and documentation to support reporting and performance reviews.
Requirements
  • Extreme attention to detail with the ability to execute with minimal to zero errors.
  • Strong written communication skills for efficient and professional SMS/text updates.
  • Dependable and highly organized with a proactive, solution-oriented mindset.
  • Experience or strong interest in logistics, dispatch, or back-office coordination roles.
  • Ability to quickly learn new software platforms and follow established processes.
  • Self-motivated and able to work independently in a remote work environment.
  • Proven ability to manage time effectively while handling multiple tasks.

Tools & Platforms:

  • Slack – Internal team collaboration
  • Google Suite – Document and file management
  • Zendesk – Ticketing and support platform (training provided)
  • DialPad – Internal phone system (training provided)
  • HMO with 1 free dependent upon hire
  • Life Insurance
  • Night Differential
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • Equipment provided by the company
  • Shifting schedule (with weekend shifts)
  • Onsite for the first 2 months and will transition to Hybrid setup
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