
Dedicated Customer Support Professional
1 day ago
We are seeking a highly skilled and dedicated professional to join our organization in the role of Customer Service Representative.
Key Responsibilities:- Provide exceptional customer service through inbound and outbound calls, live chats, emails, and text messages.
- Answer customer inquiries and redirect them to respective departments when needed.
- Implement effective solutions for each customer.
- Collect and analyze customer feedback.
- Perform administrative duties such as data entry, funding, and reporting.
- 3-5+ years of experience in telecommunications preferably in a BPO - North American Account.
- 1 Year experience working with Excel and/or Google Spreadsheets.
- A reliable internet connection.
Our organization is revolutionizing financial access for Canadians by providing smart credit-building, mortgage, and lending solutions.
As one of Canada's fastest-growing fintech companies, we help 1 million customers explore their financing options with ease—online, via text, or over the phone.
Recruitment Process- Step 1: Initial Contact - Our Talent Acquisition Coordinator will connect with you to confirm your experience and understand what you're looking for.
- Step 2: Interviews & Assessment - If there's a fit, you'll be scheduled for an interview with the Hiring Manager. Successful candidates will then undergo a background check, including verification of your identity and work-from-home setup.
- Step 3: Offer & Onboarding - Once you pass the background check, you'll receive your job offer and begin onboarding.
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