Dedicated Customer Support Representative

2 days ago

Cainta, Calabarzon, Philippines beBeeCustomerSupport Full time ₱300,000 - ₱500,000
Customer Service Role Overview

This position involves delivering customer service and resolving routine issues related to clients' products or services.

Key Responsibilities:
  • Service Delivery: Ensure that customer service meets contractual performance metrics
  • Clarify Customer Requirements: Probe for understanding, utilize decision-support tools and resources to provide resolution
  • Listen Actively: Demonstrate empathy while building rapport with customers
  • Courteous Interaction: Greet customers in a friendly, professional manner using agreed-upon procedures
  • Product/Service Knowledge: Maintain basic knowledge of client products and/or services
  • Accurate Work: Prepare complete and accurate work, including notating accounts as required
  • Customer Satisfaction: Participate in activities designed to improve customer satisfaction and business performance
  • Additional Services: Offer additional products and/or services
  • Information Management: Track, document, and retrieve information in call tracking database
  • Inquiry Response: Respond to customer inquiries by referring them to published materials or more senior staff
Candidate Profile
  • Education and Experience: High school diploma with three to six months of relevant experience preferred
  • Customer Orientation: Courteous with strong customer service orientation
  • Technical Skills: Strong computer navigation skills and PC knowledge
  • Communication Skills: Ability to effectively communicate, both written and verbally
  • Dependability and Attention to Detail: Dependable with strong attention to detail
  • Multi-Tasking and Adaptability: Skilled in multi-tasking, flexibility, and adaptability
  • Tolerance for Repetitive Work: Tolerance for repetitive work in a fast-paced environment
  • Teamwork and Independence: Ability to work as a team member and independently
  • Patient Communication: Demonstrate patience in all customer contact situations
  • Shift Rotation: Ability to rotate shifts, as needed

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