SaaS Operations Specialist

2 days ago

Mandaue City, Central Visayas, Philippines beBeeSupport Full time ₱2,000,000 - ₱2,500,000

Overview

We are seeking a skilled Technical Support Specialist to provide 24/7 coverage for provisioning and deprovisioning of employee user accounts in SaaS environments.

Your key responsibilities will include monitoring our inhouse ticketing system, acknowledging requests within the defined first response target, accessing SaaS environments to perform user access provisioning, deprovisioning and changes, executing only the defined steps in the runbook, logging every action with notes, request links, and screenshots or other evidence in the system of record, and meeting service levels for first response and resolution by request type.

Requirements
  • 1+ years of experience in SaaS technical support, IT helpdesk, or customer service (ideally supporting U.S./EU clients)
  • Strong English communication skills – both written and verbal
  • Familiar with modern SaaS tools (e.g., G Suite, Slack, CRMs, Jira, etc.)
  • Comfortable managing user access for SaaS applications (i.e. Figma, Miro, Salesforce, Slack and so on)
  • Strong attention to detail and consistent process discipline
  • Reliable and steady during low activity periods with strong time management
  • Tech-curious and proactive in learning new tools, updates, and processes
Benefits

As a member of our team, you can expect to find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies, and work from the comfort of your own home.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

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