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Customer Journey Specialist

1 week ago

Pasig, National Capital Region, Philippines Jollibee Group Full time

We are looking for a talented Customer Journey Specialist to help us craft exceptional experiences for our customers. In this role, you will be responsible for mapping out the customer journey, identifying pain points, and developing strategies to improve customer satisfaction.

Key Responsibilities:
  • Analyze customer feedback and data to identify areas for improvement.
  • Develop and implement customer experience strategies that drive engagement and loyalty.
  • Collaborate with cross-functional teams to ensure seamless customer interactions.
  • Measure and evaluate the effectiveness of customer experience initiatives.
Requirements:
  • Bachelor's degree in Marketing, Business, or related field.
  • Minimum 5 years of experience in customer experience, marketing, or a related field.
  • Excellent communication and project management skills.
  • Able to work effectively in a fast-paced environment.