Product Support Professional
12 hours ago
The primary objective of this role is to ensure customers derive maximum value from our SaaS platform by providing exceptional support, proactive solutions, and delivering a seamless client experience.
Key Responsibilities:- Respond promptly to customer inquiries, providing effective solutions, troubleshooting issues, and ensuring timely resolution of concerns.
- Offer ongoing training and guidance on product features, updates, and best practices to help customers maximize the value of the SaaS platform.
- Identify and escalate more complex issues to senior members of the customer success or technical teams, ensuring efficient and seamless problem resolution.
- Collaborate with the product development team to gather and communicate customer feedback in support of continuous improvement and innovation.
What You Need:
- Minimum 3 years of experience in a Customer Success, Support, or Account Management role within a SaaS environment.
- Experience in training, mentoring, or leading team members, including cross-functional or technical teams.
- Proven ability to troubleshoot and resolve issues with a customer-focused approach.
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